Overview
This Privacy Policy explains how Dzire Fragrance collects, uses, shares, and protects information when you visit our website, browse products, place an order, subscribe to updates, create an account, or submit a custom perfume request.
Information You Provide
We may collect details you choose to submit, including your name, email address, phone number, delivery address, billing details, order notes, account login details, newsletter subscription, custom perfume preferences, scent inspirations, timeline, and customer support messages.
Order and Payment Information
When checkout is enabled, order details are used to process purchases, prepare products, arrange delivery, prevent fraud, and provide support. Payment card and wallet details are handled by secure payment providers such as Stripe; Dzire Fragrance does not store full card numbers on this website.
Website and Device Data
Like many websites, we may collect technical information such as browser type, device type, pages viewed, referral source, approximate location, IP address, and cookie or session data. This helps us keep the website secure, understand performance, improve product discovery, and diagnose issues.
How We Use Information
We use customer information to operate the website, respond to messages, process orders, send order updates, arrange shipping or pickup, manage custom perfume requests, provide support, improve products, detect misuse, maintain business records, and comply with legal obligations.
Marketing and Newsletter
If you subscribe or otherwise give permission, we may send scent launches, restock notes, offers, and brand updates. You can ask to stop receiving marketing messages at any time by contacting us. Transactional order or support emails may still be sent when needed.
Cookies
Cookies and similar technologies may be used for website functionality, cart behavior, analytics, security, and customer experience. You can limit or disable cookies in your browser, but some site features may not work as expected.
Sharing Information
We do not sell customer personal information. We may share limited information with trusted service providers when needed for payment processing, hosting, shipping, email delivery, analytics, fraud prevention, customer service, legal compliance, or business operations.
Legal and Safety Reasons
We may use or disclose information when required by law, to respond to valid legal requests, to enforce our policies, to protect our rights, to prevent fraud, or to protect the safety of customers, the website, or the public.
Retention
We keep information only as long as reasonably needed for orders, support, business records, tax or legal requirements, security, and legitimate operational purposes. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely maintain it as required.
Your Choices and Rights
You may contact us to request access, correction, update, or deletion of personal information where applicable. We may need to verify your identity and may retain certain information when required for legal, security, tax, or business record reasons.
Security
We use reasonable safeguards to protect customer information, but no website, email, or online service can be guaranteed completely secure. Please avoid sending full payment details or sensitive personal information by unprotected email.
Children
This website is intended for customers who are old enough to make purchases or submit requests under applicable law. We do not knowingly collect personal information from children.
Third-Party Links
Our website may link to external websites, payment pages, social media platforms, or service providers. Those third parties have their own privacy practices, and we encourage you to review their policies before sharing information with them.
Policy Updates
We may update this Privacy Policy when our website, services, or legal requirements change. The revised policy will be posted here with the updated effective date.
Contact
Privacy questions or requests can be sent to info@dzirefragrance.ca.